Returns & Refunds Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please read our return policy carefully to ensure a smooth process.

Return Time Frame

You may request a return within 30 days from the date your order was delivered. Returns requested after this period will not be accepted.

Eligible Returns

We accept returns in the following situations:

• The item arrived damaged or defective
• You received the wrong item or wrong size (our error)
• The product significantly differs from the description or images on our website

Return Requirements

To be eligible for a return, your item must meet these conditions:

• Condition: The item must be unused, unwashed, and in its original condition with all tags attached
• Packaging: Please return the product in its original packaging where possible
• Proof of Purchase: Your order number or receipt must be provided

Photo Documentation

To ensure a fast resolution, please provide clear photos when requesting a return. We require at least 2 clear, well-lit images showing:

• The issue or defect (if applicable)
• The size tag (for sizing issues)
• The full front and back of the product

Note: Requests without supporting evidence may be delayed or may require further information.

How to Request a Return

To initiate a return, please contact our support team at [email protected] with the following information:

• Your full name
• Order number
• Clear explanation of the reason for return
• Supporting photos as described above
• Your preference: replacement or refund

Our team will respond within 2-3 business days with return authorization and instructions.

Important: Please do not return any item without prior approval from our support team.

Return Shipping Address

Once your return is approved, please send your item to:

Localhost Returns
1538 Chatfield Pl Orlando, FL 32814, United States

Return Shipping Costs

• Our Error: If we sent the wrong item, wrong size, or a defective product, we will provide a prepaid return shipping label at no cost to you.
• Other Returns: For all other return reasons, the customer is responsible for return shipping costs.
• Original Shipping: Original shipping fees are only refunded when the return is due to our error (defective, wrong item, or significantly different from description).

Items We Cannot Accept

For hygiene and safety reasons, we cannot accept returns for:

• Used, worn, washed, or altered items
• Items without original tags or in damaged packaging
• Items with minor cosmetic imperfections (such as loose threads or slight color variations)

Refund Processing

Once we receive and inspect your returned item:

• We will send you an email to confirm we've received your return
• Refunds are processed within 5-7 business days of receiving the item
• Refunds are issued to your original payment method
• You will receive an email confirmation once your refund has been processed
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider

Refund Amount: Your refund will include the product price. Shipping fees are only refunded if the return is due to our error.

Exchange Policy

We are happy to exchange items if there was an issue with your order.

When Exchanges Are Available

Exchanges are offered when:

• You received a defective or damaged item
• We sent you the wrong item or size
• The product differs from what was shown on our website

How to Request an Exchange

Please contact us at [email protected] with:

• Your order number
• Description of the issue with supporting photos
• Your preferred replacement size or item

If your requested item is in stock, we'll ship the replacement at no additional cost to you. If it's out of stock, we'll work with you to find an alternative solution or process a full refund.

Order Cancellation

We process orders quickly to get your items to you as fast as possible. If you need to cancel your order:

• Contact us at [email protected] as soon as possible with your order number
• Cancellations requested within 12 hours of placing your order can typically be accommodated
• Once an order has been processed or shipped, we cannot guarantee cancellation
• If your order has already shipped, you may return it following our standard return policy once you receive it

Need Help?

If you have any questions about returns, exchanges, or your order, please don't hesitate to contact us at [email protected]. We're here to help!

At localhost, we stand behind the quality of our products. Your satisfaction is our priority, and we're committed to making things right if there's any issue with your order.